Nothing is more important to us than making it easy for our customers to find a great apartment in Boston. Simply put – we want to make customers happy. So we are extremely grateful to have them recognize our commitment to customer service in their own words below (and in their reviews on Yelp!). Have a look at what they have to say:
“My best friend was moving from Germany to the United States, and he found this realty company randomly, and some others. I offered to be the point of contact between them and him, since he was still abroad and unable to see units. Of all the people we worked with, I thought our agent from this group, Stephanie Lanman was just the best!
Firstly, she was great about working with me and following up with someone who wasn’t readily available, which is hard to do! She respected my friends’ price point completely, and the apartments she showed us were stellar in quality. She returned all calls quickly, and did not rush us through the process.”
“Our experience with Charlesgate could not have been better. We were moving to Boston from Paris and needed a place for the first of September, traditionally a terrible time to find apartments. I communicated with three different rental agencies, two in Cambridge and Charlesgate in Boston. We had only four days in July in which to look at apartments, make a decision, and sign a lease.
The two Cambridge agencies were a disappointment – one completely ignored all our given constraints (for example, living in Cambridge), and the other just had nothing available, at all. Stephanie to the rescue! Stephanie patiently drove us all around Boston, showing us as many as 15-20 different apartments. We were picky and probably a little difficult – we started out by specifying a size that we quickly realized was too small – but Stephanie was a champ, always smiling, patient, and helpful. She really seemed like she had our interests at heart and would do her best to get us into a place we loved. As it turned out, the very last place we saw was the one we chose. She even negotiated a half fee on our behalf, without our asking! If you don’t have the time or patience to slog through the poorly lit photos and badly written descriptions on craigslist, I highly recommend Stephanie at Charlesgate. Our place is beautiful, our landlords are very nice, and we couldn’t be more satisfied.”
“I am writing this review to give much-deserved praise to Rich Krivitsky at Charlesgate. Rich was one of the most pleasant, professional, and patient people I have ever worked with.
Over the holidays, I accepted a transfer from Atlanta to Boston with my company with one small caveat: to be in Boston by the end of January! Knowing very little about Boston and reading slightly scary stories online about apartment hunting , I went to Yelp and initially contacted Charlesgate because of the great reviews. Rich contacted me immediately to find out what we were looking for in an apartment. I gave him my list of “must haves” and “could live withouts”, which now I understand are rare treasures given our price range and location desires. Nevertheless, Rich was honest and tactful in explaining the Boston market and how I may or may not get everything on my wish list.
My husband and I only had time to come in for a quick weekend to look and apply for an apartment. But even before we flew out to Boston, we had spoken with Rich several times by phone and email, day or night, so that by the time we arrived we had several apartments to see. By the end of the weekend, Rich felt like family because we had spent so much time with him! He was always honest and proactive, even when the first two apartments we liked and wanted to move forward with didn’t work out (through no fault of his!).
Now we have a beautiful apartment in a fantastic location, which is perfect for two newbies to Boston to explore such a wonderful city. It’s been a crazy few weeks, but we are looking forward to our move in less than 10 days (yikes!) and to living in our new place. Many thanks, Rich! We look forward to working with you again.”
“I recently finished an apartment search using Charlesgate Realty Group, and my experience working with Stephanie Lanman was great – Stephanie’s hard work and professionalism put her a cut above agents I have worked with before in Boston, and in an industry where mediocre and discomfiting customer service can be common, everyone at Charlesgate was sharp and a pleasure to work with.
I started my search very late in the rental season, and had resigned myself to the fact that I would probably have to settle between a limited number of not-so-great options. Stephanie was able to show me a number of properties over the course of week and a half or so – she made such an effort to get a sense of what kind of property I was looking for (even when I wasn’t exactly sure myself), and followed up with new listings and ideas. Although I was looking for a rental, Stephanie put in the kind of work I would associate with working for a client who was in the market to buy. When it came time to apply for the apartment and take care of the lease, Stephanie was also helpful in negotiating my move-in fees. The best compliment I can give is that without Stephanie, there’s simply no way I would now be in such a great apartment!”
“I accepted a job and moved to Boston on short notice and needed to find an apartment in a matter of days. I knew very little about the city and was intimidated by the idea of finding a place with so little time. I contacted Jillian Padgett on the recommendation of a friend and couldn’t have been happier with her professional service and commitment to finding me the right place.
She helped me narrow down my criteria and thoroughly researched each listing we looked at so as to not waste any time. Above all else, she knew the market well and was completely honest about each place I considered. It was great to have a broker on my side, committed to finding me an apartment that worked, as opposed to someone who was just interested in closing a deal. Having rented in NYC in the past, I didn’t expect this sort of experience and have never worked with someone as committed and passionate.
I cannot recommend her enough and am grateful for her tireless efforts!”
“Sarah was just amazing. She was kind, courteous, and exceedingly professional. Sarah found me the perfect place that exactly fit my needs, and took excellent care of me throughout the entire process. As a renter from out of town who had to find a place on extremely short notice, I could not have been more relieved or grateful for all of Sarah’s help. I would recommend her without hesitation to anyone who is looking for a place in Boston.”
“As a sales manager as well, I think there is nothing more important than a consultative sales person, one who puts their clients’ needs before their own. This perfectly describes the experience I had with Kim. I met with nearly a dozen realtors when looking to rent my “perfect” place. She was the only one who built a relationship with me, listened to my needs and worked tirelessly to help me find my new home. In the beginning, we saw dozens of places that were almost perfect but, not once did she ask me to lower my standards. She had the attitude that “we WILL find the right place”. She worked for me to find the right apartment. She called numerous other realtors at competing offices to get listings, knowing that she was going to lose a full commission by co-broking, but did so to make sure I was seeing everything that was available.
Because I work in CT a few days a week, my schedule was limited. She was very efficient. She always had several places lined up, back to back and kept us on time and organized. When we finally found me and my pup the “perfect” place, she gave me advice on negotiating.
To put it simple, Kim is a star. I would take 7 of her any day on my Sales Team. I appreciate her effort, initiative, knowledge, professionalism and selflessness. I will be recommending her to all I come in contact with.”
“I just moved into a new place in the North End and I couldn’t be happier. Kim Miles was my realtor for the past two moves in Boston and both times she went above and beyond to find the right place for me. She worked hard to get the location, price, and size I was looking for. She never showed me apartments that I wouldn’t be interested in. She accepted feedback well and used it to refine the search to meet my needs. I never felt pressured to make a decision. Above all she has a great attitude and is a pleasure to work with. I would highly recommend Kim Miles and Charlesgate Realty to anyone looking for a realtor.”
“Kim Miles at Charlesgate Realty has helped me for two consecutive years in finding apartments, and she is fabulous! I have been very happy with both places she found for me. She clearly has an eye for great apartments. More importantly, Kim is a genuine person. While apartment hunting with her, I thought of her more as a friend than a realtor. She truly cared how I felt and has always wanted the best for me. Furthermore, she was very patient throughout the whole process, always understanding when I took longer in the decision and lease signing phases. In all, I highly recommend her!”
“I moved to Boston from the Midwest, and began my apartment search with little knowledge of Boston neighborhoods. I spoke with Jillian at Charlesgate over the phone, before my apartment trip, and we discussed what I was looking for in an apartment (distance to work, amenities, cost, etc.). When I arrived in Boston to look at apartments Jillian started off with apartments in several areas of town so that I could better get to know the neighborhoods. Sure enough, my favorite neighborhood was one I’d never heard of before meeting with Jillian! We spent a second day looking at apartments in the neighborhoods I liked the most, and I saw several great units including one that was just right for me. Thanks Jillian!”
“Julie was very helpful throughout the entire process. Since I was out-of-state, she was extremely willing to help us find an apartment on the limited time we had. The first time I contacted her, she had set up an appointment in less than an hour.”
“Julie Vairo at Charlesgate is an angel! If you’re looking for an apartment, she should be your first call! Julie took the time to really listen to that I was looking for in my new place and then she only showed my the apartments that fit my criteria, no wasted time! She was wonderful to work with from start to finish. With this being my first apartment, I had no idea what I was doing and had a million stupid questions, Julie took the time to answer all my questions, help me weigh the pros and cons that were stuck in my head, and helped with all the necessary paperwork! Thanks to Julie, I am moving into an amazing apartment next week!! When it’s time to move again, my first call will be to Julie! I would recommend her to anyone I meet!”
“When my boyfriend and I adopted a dog, the search for an apartment became increasingly difficult! Yet when we saw the perfect apartment listed by Charlesgate, Julie Vairo helped us to quickly secure the apartment and worked extremely hard to craft a lease with which we felt comfortable. She was affable and accommodating and considerately fielded our many questions. We will certainly consider Charlesgate in the future!”
“I’ve rented apartments in Boston, New York, and San Francisco and used brokers in all three. Jillian Padgett is far and away the best real estate person I have ever been fortunate enough to work with. She never showed me anything out of my price range, she was never pushy about a place that didn’t feel right to me, and she never stopped making appointments and moving her schedule around on my behalf. I was a motivated renter since I only had 2 days in town to find a place and she actually outlasted me – we saw probably 35 apartments in 48 hours before I finally said no more. All in all a great experience. I will definitely call her for my next move in Boston and would encourage any of my friends to do the same.”
“Jillian was such a huge help and positive influence on my recent apartment search! I didn’t think I’d find a dog-friendly, September 1st apartment close to work that was still within my price range, but she made it happen! I originally planned to move back in December, and Jillian was fabulous about getting me to see a variety of places. When it turned out that I couldn’t make that move, but would have to wait until this fall, she was completely gracious and kept in touch, letting me know when it was time to start looking for fall rentals. I never felt pressured, and I always knew that Jillian was being completely honest with me about each of the places we looked at. She totally “got” what kind of place I would be happy in, and helped make that a reality. I appreciated that she didn’t try to show me places that she knew I wouldn’t like – although she was willing to take me to any that I asked about. She spotted what is now my new place, emailed me about it right away, and got me in to see it – and soon the apartment was mine – all in record time. She definitely knows the area, the market, and is a huge asset for anyone trying to find their new home. I absolutely highly recommend her!!”
“I have nothing but good things to say about my experience working with Jillian Padgett. Embarking on my first apartment search, I was nervous about possibly having to deal with a pushy realty broker, or one who was less than honest about the properties being shown to me. Jillian, however, was straightforward, enthusiastic, and committed to finding me THE perfect place, according to my needs. (Plus, she’s a genuinely nice person!) Not only did she find an apartment that I am in love with, but the rent is well under my stated budget. What more could I ask for?”